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Privacy Policy

  1. Introduction
The Queenstown Collection is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:
  • Visit our website
  • Make a booking or enquiry
  • Stay at one of our properties
  • Communicate with us
  1. Who We Are
The Queenstown Collection 36 Grant Road, Frankton Queenstown, New Zealand Email: [email protected] If you have any privacy-related questions, please contact us at the above email address.
  1. Information We Collect
We may collect the following personal information: Guest and Booking Information
  • Full name
  • Email address
  • Phone number
  • Postal or residential address
  • Guest names and occupancy details
  • Booking dates and stay information
Payment Information
  • Payment details (processed securely via our third-party payment provider)
  • Transaction and invoice records
We do not store full credit card details unless processed and securely held by our authorised payment provider. Communications
  • Enquiries and correspondence
  • Special requests
  • Feedback or reviews
Website and Technical Data
  • IP address
  • Browser type and device information
  • Pages visited and usage data
  • Cookies and analytics data
  1. How We Use Your Information
We use your personal information to:
  • Process and confirm bookings
  • Communicate with you regarding reservations or enquiries
  • Manage payments, bonds, and refunds
  • Provide access instructions and property information
  • Improve our services and website functionality
  • Meet legal, tax, insurance, and regulatory obligations
We do not sell or rent personal information to third parties.
  1. Sharing Your Information
We may share your information where necessary with:
  • Secure payment processors
  • Booking platforms (such as Airbnb or other listing services, if applicable)
  • Cleaning, maintenance, and property management contractors (only where required for your stay)
  • Professional advisers (e.g., accountants, insurers)
  • IT service providers and secure cloud storage providers
  • Government authorities where required by law
Some of these service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with New Zealand privacy law.
  1. Cookies and Analytics
Our website may use cookies and analytics tools to:
  • Understand website usage
  • Improve user experience
  • Analyse site traffic
You can adjust your browser settings to refuse cookies, although this may affect website functionality.
  1. Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. These measures may include:
  • Secure online payment processing
  • Password-protected systems
  • Restricted access to personal information
  • Secure cloud-based storage
However, no online system is completely secure, and we cannot guarantee absolute security.
  1. Data Retention
We retain personal information only for as long as necessary to:
  • Fulfil booking and accommodation services
  • Meet legal, tax, and accounting requirements
  • Resolve disputes or enforce agreements
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
  1. Your Rights
Under the Privacy Act 2020, you have the right to:
  • Request access to the personal information we hold about you
  • Request correction of your personal information
We will respond to such requests within the timeframes required by law (generally within 20 working days). Requests can be made by contacting us at [email protected].
  1. Data Breaches
If we experience a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
  1. Complaints
If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
  1. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.